Operational Dependency Scorecard

How dependent is your business on memory and manual work?

Answer eight practical questions. You will get a dependency level, a main operational risk area and a suggested next step.

01How much day-to-day work still depends on you or senior staff?
02How often does work wait for one person before it can move?
03How much repeated admin is copied, chased or checked manually?
04How consistent are handoffs between enquiry, delivery and follow-up?
05Where does important operational knowledge live?
06How visible are operational metrics and bottlenecks?
07How reliable is client or prospect follow-up?
08How connected are email, CRM, documents, spreadsheets and tasks?